Hello. Not sure what the problem is with my phone so hoping to get help here.
Last night my phone was at 9% battery life. I powered the phone off, then plugged it into my wall charger overnight. When I got up this morning the red charging light was still on, instead of it being green as usual.
I unplugged it and tried to turn it on. All I get is the green android guy flashes on the screen, the phone vibrates, then the green guy flashes on the screen again, then the screen just goes black and does not power on. the red charging light stays on though. The only way to get the red charging light off is to remove the battery, I have done this and get the same thing.
I have tried a couple different steps to reset the phone, like holding in the reset button above the camera lens. And holding the volume+ and the power button at the same time, I've also tried holding the volume - and power button, I even held both volume buttons & the power button and I get nothing with any of it, the red light just stays on and is a dud, I have had the phone plugged in all morning as well.
My phone is the ZTE Warp N860 model, with the standard battery that came with the phone, and is maybe a year old and has always worked fine.
I just need some help to know if it could just be a battery issue or something else, before I go buying another battery etc.
Please & Thanks for any help!
Last night my phone was at 9% battery life. I powered the phone off, then plugged it into my wall charger overnight. When I got up this morning the red charging light was still on, instead of it being green as usual.
I unplugged it and tried to turn it on. All I get is the green android guy flashes on the screen, the phone vibrates, then the green guy flashes on the screen again, then the screen just goes black and does not power on. the red charging light stays on though. The only way to get the red charging light off is to remove the battery, I have done this and get the same thing.
I have tried a couple different steps to reset the phone, like holding in the reset button above the camera lens. And holding the volume+ and the power button at the same time, I've also tried holding the volume - and power button, I even held both volume buttons & the power button and I get nothing with any of it, the red light just stays on and is a dud, I have had the phone plugged in all morning as well.
My phone is the ZTE Warp N860 model, with the standard battery that came with the phone, and is maybe a year old and has always worked fine.
I just need some help to know if it could just be a battery issue or something else, before I go buying another battery etc.
Please & Thanks for any help!