PLEASE HELP -- voicemail issue!

[Edith55]

I have a Samsung Galaxy S III with Tracphone as my carrier. Lately, when I try to retrieve a voicemail, the phone refuses to let me enter any digits of my password. When I punch a digit, the screen goes blank. When the keypad pops back up, it continues not to let me press any digits.

I also cannot find a setup wizard that would let me not use a password.

Can anyone help? I'm about ready to throw this three-month-old phone through a brick wall!!!

Thanks in advance.

 

[lunatic59]

When I punch a digit, the screen goes blank.

Sounds like something is either wrong with the proximity sensor or you hold the phone in such a way that the phone thinks you are on a call and it hides the screen. Try laying it flat on a table and see if you can enter any numbers. If it still does the same thing you could try a factory reset (Back up everything first because it will wipe your phone).

If the phone is only three months old, you should be able to get it replaced.

 

[tommo47]

You may well decide to change your phone as lunatic59 suggested, but in the meantime, depending on how you access your voicemail it may be possible to auto enter your pin number.

On my HTC M9 on EE, longpressing '1' (or 'speed dial') on the keypad calls the voicemail access number - I can view and edit my voicemail access number in Settings-Call-Voicemail settings. If I add a comma after the number followed by my pin number the phone will call the access number, wait 2 seconds then send the pin number. The 2 second delay is ok on EE, adding a second comma will give a 4 second delay.

Alternatively, as long as you know your access number you can create your own 'voicemail' in your contacts and add the comma/s and pin number.

eg. the EE access number is 07953222222, so that becomes 07953222222,****

I use a six digit pin and that works ok, and find it a much better way to access my voicemail .

 

[Edith55]

Sounds like something is either wrong with the proximity sensor or you hold the phone in such a way that the phone thinks you are on a call and it hides the screen. Try laying it flat on a table and see if you can enter any numbers. If it still does the same thing you could try a factory reset (Back up everything first because it will wipe your phone).

If the phone is only three months old, you should be able to get it replaced.

 

[AZgl1500]

yes, lay the phone flat on a table and activate Speaker Phone.
the contact screen should stay lit up.

Personally, I always use Bluetooth with my headset as it is more comfortable and don't want anything in myhands. I talk a lot and record the conversations on my computer for pertinent things... you can't type and hold a phone.

when on Bluetooth, the screen stays ON until it times out... I have my Timeout set at 10 minutes, I hate for the screen to disappear while I am trying to get thru a freaking nightmare of computer voices "press 1 if you are AmeiriKan" argh!!!!