Please Help! :(

[probinsyano]

I can't open my Samsung GT-I9003 (Galaxy S) everytime I turn it on this message appears:

"The process android.process.media has stopped unexpectedly. Please try again. (Force Close)" then it turns off automatically.

Can anyone help me please? Thanks in advance...

 

[Rush]

Hello and welcome to Android Forums - thanks for stopping in to join us.

Usually, this problem would be caused by an installed application. The fact that the device won't turn on is somewhat strange. Removing the battery would be a good thing to see if this fixes the issue.

Here is a link to your device's area of support: Samsung Galaxy S - Android Forums. Maybe someone might have an idea on what is going on. I hope you get help with this problem.

 

[pastafarian]

Welcome to the forum!

Have you tried rebooting the phone? While the screen is on, press and hold the power button and choose reboot. If this doesn't work, remove the battery, replace and restart the phone. If this doesn't remedy the situation, you would be best served to post this issue in the Galaxy S forum
Good luck!

 

[probinsyano]

thanks for quick reply. but i tried removing the battery it doesn't work.
I'll try your 2nd suggestion. thanks so much...

 

[lunatic59]

If the above suggestions don't work, you may have to do a factory reset. Instructions here. If this is a new phone, you might take it back to the seller and ask them to reset it for you.