Rama Zapalla
Lurker
Hello. I am new to this forum and would really appreciate someones help.
I dropped my Samsung Galaxy S5 Neo and smashed the screen and digitizer. I am sending it off for repair but would really love to retrieve any data on the phone and factory reset it.
When I connect it to my computer its recognised but when I click on the folder there are no files to see. I think this is because the phone needs to be unlocked first and this is where the problems begin :-(
I cant see anything on the screen to do this. Its the same when I try to use Kies and other problems. It needs unlocked first of all.
Is there any way round this at all? I really don't want to send the phone off for repair until I can get into and reset it. Apps like Paddy Power, Ebay and so on are all opened on it and I just don't trust whoever will be fixing it.
The phone doesn't have MHL capability either.
Please help. Thanks
I dropped my Samsung Galaxy S5 Neo and smashed the screen and digitizer. I am sending it off for repair but would really love to retrieve any data on the phone and factory reset it.
When I connect it to my computer its recognised but when I click on the folder there are no files to see. I think this is because the phone needs to be unlocked first and this is where the problems begin :-(
I cant see anything on the screen to do this. Its the same when I try to use Kies and other problems. It needs unlocked first of all.
Is there any way round this at all? I really don't want to send the phone off for repair until I can get into and reset it. Apps like Paddy Power, Ebay and so on are all opened on it and I just don't trust whoever will be fixing it.
The phone doesn't have MHL capability either.
Please help. Thanks