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Help "Please sign in using one of the owner's previous accounts for this device."

Maazjes

Lurker
After resetting my Huawei Honor 8 I'm asked to log into a previously added google account.

I clicked on "I forgot my email" and added my phone number. After this google showed me all the email accounts attached to this phone.

I then tried to log into the account with all of those accounts but I always get the same message: "Please sign in using one of the owner's previous accounts for this device."

This phone has always been mine so the account can't be someone elses.
 
Were all those accounts yours.
Which method did you use to factory reset the device.

Were those the exact words on the screen.

Did you buy it opened from a store or online.

Do you mean the Honor 8X.

Did you reset your Google / Gmail password in the last 48 hours.


Can you log in to your Google account on a computer or other device. (the one you think should be on the phone)

https://support.google.com/accounts/troubleshooter/2402620?hl=en&ref_topic=3382296

---
added:

https://myaccount.google.com/security

(or on the Google home page, Security is via the square app logo, then Account icon and Security is listed on the left --- and check Your Devices)
It doesn't sound like your one Google account was originally on that phone.

Man! Google keeps changing things and Google Dashboard doesn't show devices directly anymore. :(
 
Last edited by a moderator:
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