Poor sound on new Chromecast

[brotherswing]

Open question for anyone with a Chromcast. Is it common for the sound to get really staticy after about twenty minutes of continuous use? Mine is less than a month old, and has done this since day one. It was a gift to my family from an out of state friend, so I'm hoping it doesn't need to be returned because that's not an option....

 

[codesplice]

How very timely - I've just opened an RMA case with Google about the same thing on mine. I've found a few people talking around the Internet about similar issues, but not many that weren't fixed by a factory reset or software update; naturally, those "fixes" didn't do anything for me.

A reboot seems to clear up the issue for a bit, but it always returns

 

[brosko]

Open question for anyone with a Chromcast. Is it common for the sound to get really staticy after about twenty minutes of continuous use? Mine is less than a month old, and has done this since day one. It was a gift to my family from an out of state friend, so I'm hoping it doesn't need to be returned because that's not an option....

My son casts you tube videos for hours at a time with no audio problems whatsoever, so I don't think it's too common.

 

[brotherswing]

A reboot seems to clear up the issue for a bit, but it always returns

I have the exact same behavior from mine. I suppose I'll have to contact Google about it. I just hope they will honor the warranty, as I am not the original purchaser. Thanks for the input!

 

[codesplice]

I have the exact same behavior from mine. I suppose I'll have to contact Google about it. I just hope they will honor the warranty, as I am not the original purchaser. Thanks for the input!

In case it helps, I did a lot of digging to try and find a good online/email contact. Lots of phone numbers for Google Play support, but I eventually found this: https://support.google.com/googleplay/contact/devices_remorse_return/?ctx=return_email_return

My RMA request was just approved and I should have a new device on my way shortly. Once we went through exactly what the issue is and what troubleshooting steps I had tried, the rep asked for the following info:

- Please provide to me the serial number of the Chromecast which can be found on the device itself or on the box that it came in.
- Where did you purchase this Chromecast?
- Do you still have the receipt / proof of purchase?
- What is the purchase date of the Chromecast?

I purchased mine from Google Play so just provided the order ID, but I imagine they may be able to work with you on getting a replacement done. Hope this info helps

 

[brotherswing]

That's awesome, thank you so much!