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Help Problem transfering vids to laptop

toril

Lurker
So,I hook up my phone to my laptop and when I try to move the vids on my phone to the laptop,they're in mp4 format & will only play the audio,there's no actual video.Wtf is going on?
 
what media player are you using on your computer? Try vlc player, it will play anything.
 
I just downloaded vlc player & it didn't work.It did the same thing as the media player I have on my laptop;it just played the audio.
 
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