problem..

[mieyra]

hi...i have a problem with my galaxy y..the problem is i can't draw my pattern at the phone, and i also forgot my email & password..so, i can't use my phone right now...somebody can help me..plizz

 

[Rush]

hi...i have a problem with my galaxy y..the problem is i can't draw my pattern at the phone, and i also forgot my email & password..so, i can't use my phone right now...somebody can help me..plizz

Hello and welcome aboard. Thanks for choosing Android Forums.

If you are talking about a screen lock password, then after a fixed number of incorrect entries your device should prompt you for the password for the gmail account the phone is registered to. If that doesn't work, shut off the device, log into the gmail account on a website and change the password using Google's Password Recovery.

Once the new password is confirmed, turn on the device and try using the new password. The above does rely on you having either 3G or WIFI enabled on your device, and if it's not, the only other solution would be a full factory reset!

I hope this helps!

 

[DonB]

Welcome to AF, glad you found us, if you need anything just let us know,

The best way to get your password back is to login to gmail from a PC and then change the password from there with password recovery