Hi guys, my girlfriend got the S6 Edge about a month ago and up until 2 days ago she started noticing some purple/blueish dots whenever she uses the front facing camera. Now she hasn't droped the phone or anything it just started happening out of the blue. I just just wondering if anybody has had the same issue or know of anyways of fixing it. I've tried everything short of simply reseting the phone. Anything helps guys, thank you in advance.
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Help Purple dots on front facing camera?
- Thread starter ladlr23
- Start date
Hi.... I have the same problem. The dots only show up on the front camera in low lighting. It's all over the blogs. Samsung knows about it but AT&T says they don't have it as an official problem notice form Samsung yet.
I chatted with Samsung support and it's a hardware problem. They had me go through all these troubleshooting steps and finally did a Full Reset but the dots still show up. So my options are to send it to AT&T for a replacement ("like new", not a new one), but the problem will probably still exist. The other option is to send it to Samsung for repair. I still have my S4 so I can use that while the S6 is in the Samsung shop. Hopefully they can fix it and not mess anything else up.
The other option which I'm considering is not doing anything at all. I don't take a lot of selfies so it's not really a big issue. Not sure what I'll end up doing. Anyway good luck! I'll post here whatever I do and how it all works out.
I chatted with Samsung support and it's a hardware problem. They had me go through all these troubleshooting steps and finally did a Full Reset but the dots still show up. So my options are to send it to AT&T for a replacement ("like new", not a new one), but the problem will probably still exist. The other option is to send it to Samsung for repair. I still have my S4 so I can use that while the S6 is in the Samsung shop. Hopefully they can fix it and not mess anything else up.
The other option which I'm considering is not doing anything at all. I don't take a lot of selfies so it's not really a big issue. Not sure what I'll end up doing. Anyway good luck! I'll post here whatever I do and how it all works out.
Langleyfox
Lurker
Hey, I've experienced this issue, and I gave Samsung a call at 1-800-samsung and I had my device sent in for a free repair and it came back fixed, I would rather have my new device than a refurbished one. It did take a week and a half to come back to me but at least it got fixed!
If there's a hardware problem afoot only a replacement fixes it.
But - I'm reminded of the bad rap the HTC One M7 camera got for having a purple tint (torches and pitchforks, bad news!) but everyone that professionally reviewed the problem associated it with low light - and one photographer explained it in terms of sensor physics.
So I'm wondering - what if it's not a hardware problem but more an issue of the hardware/software interface right at the edge of tolerances?
After all, on paper, the S6 ffc is kind of very similar to the HTC One M7 main camera - and - low light and something purple.
Check out "FreeDCam"
https://play.google.com/store/apps/details?id=troop.com.freedcam
I've spent a LOT of time with the devs of that app, they're insanely pro and I've learned a lot.
Especially that the ability to take a picture super quick, especially in low light, is not our friend. The main processor gets priority over the image processor and the image engine doesn't get enough time to do its full job.
That app will help you control that.
Here are some of the dev team's recommended settings for best quality -
Anyway, I don't have an S6 so I could be full of beans but that app is free to try.
And it's packed with great camera features.
Including getting your best setup, saving it, and then just going point and shoot as user from there but with better than point and shoot results.
Hope this helps, let me know.
But - I'm reminded of the bad rap the HTC One M7 camera got for having a purple tint (torches and pitchforks, bad news!) but everyone that professionally reviewed the problem associated it with low light - and one photographer explained it in terms of sensor physics.
So I'm wondering - what if it's not a hardware problem but more an issue of the hardware/software interface right at the edge of tolerances?
After all, on paper, the S6 ffc is kind of very similar to the HTC One M7 main camera - and - low light and something purple.
Check out "FreeDCam"
https://play.google.com/store/apps/details?id=troop.com.freedcam
I've spent a LOT of time with the devs of that app, they're insanely pro and I've learned a lot.
Especially that the ability to take a picture super quick, especially in low light, is not our friend. The main processor gets priority over the image processor and the image engine doesn't get enough time to do its full job.
That app will help you control that.
Here are some of the dev team's recommended settings for best quality -
Anyway, I don't have an S6 so I could be full of beans but that app is free to try.
And it's packed with great camera features.
Including getting your best setup, saving it, and then just going point and shoot as user from there but with better than point and shoot results.
Hope this helps, let me know.
Hey Langleyfox.... thanks for the info. Just today I thought about it and decided to look and see if there's a Samsung service/repair center in Los Angeles, and there is! So I called them and they said I could bring it in and it'd take about 30 minutes to repair! Like you I'd rather have my new phone than someone else's returned one. So that's what I'm going to do next week,
The repair works perfectly? No more dots in low lighting?
The repair works perfectly? No more dots in low lighting?