Help Razr Windows Drivers

[Bodycount]

Have an issue with my Droid Razr (first gen) not loading up when I plug it into my computer. I have the latest drivers from here:

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481

My home PC is Win 7 Ultimate 64bit.

I plug it in and either the computer does nothing, or it will try to load the drivers and fail on two of them. MTP USB Device and the USB Mass Storage Device.

I have my phone set to "Mass Storage". I changed it to "Camera (PTP)" and my computer will try to load the drivers again and fail again.

I have reinstalled the drivers several times, rebooted the computer several times, went into the device manager and uninstalled both devices and rebooted only to fail again.

My work laptop the phone works great on. Everything loads fine. So it sounds like it's my home PC.

Another issue is it's happening on my wife's home laptop with her Droid 4.

I have changed USB cables with spares that I know worked in the past and still the same result.

I'm wondering if it's a windows update that is doing this or my registry is corrupted somewhere and I need to delete some keys and then reinstall the drivers.

 

[Grey1001]

Not sure if the are different drivers here, but I got one that works for me on Win 7 pro 64 bit o/s.

http://www.motorola.com/Support/US-...tware_and_Drivers/USB-and-PC-Charging-Drivers

good luck

 

[Bodycount]

yeah those are the same drivers

 

[andy88488]

I haven't had much luck getting my Maxx to connect to my computer via USB. You might try Airdroid instead. It works really well as a way of getting stuff on and off the phone.