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Redirect problem - Is it payment method related?

duvallite

duvallite

Well-Known Member
I'm trying to determine if the "redirect of death" problem is related to how you pay your monthly bill. When my 2nd month started, I immediately had the redirect problem (finally fixed after they reset my account). I have my credit card registered at VM so they automatically charge it when my month is up, and I'm wondering if being on "auto-pay" somehow is causing the problem, and if you can avoid the redirect problem by paying manually every month.

So, how are you paying your monthly bill and have you had the redirect of death problem?
 
I had that problem. It was because I had the money on my account but I didn't reset my plan month.like I had to go to the site and pick the 25 dollar plan again.
Although you'd think with auto pay it would do that for you
 
I have seen the problem with autopay by credit card and VM.
They would always send an email indicating my account had expired even though it never caused a service interruption.
I called a couple of times and asked why they send the email and they apologized and informed me everything was ok.
When I got the optimus v I opted out of autopay and have just gone to their site 3 days before the month was up and payed.
So there is something wrong with their system, not sure if that actually causes your interruption.
 
My 2nd month starts today and right on cue I have the "redirect of death" (redirect to VM web page). I'm on autopay. I'll just wait a day to see if it straightens itself out. I read on another board it could straighten itself out in 7 to 12 hours. My next step if nothing happens will be to click on "restart my plan month" on the VM web site. 3rd step if no solution will be to call and have them do a reset.
 
My second month starts tommorow also. I have my debit card registered to automatically bill but do you think it will mess up or should I just click pay now just to be safe
 
I'd wait and see what happens. This problem doesn't seem to affect everyone. Even if it did happen it might straighten itself out in a couple of hours.

I notice on my account page that it still shows last months minutes. They haven't updated it to show the new month and minutes used so far. The auto payment hasn't been deducted yet also. So I'll just give them some more time. It is odd that voice calls are not affected by this -just web access.
 
Investor22 said:
I'd wait and see what happens. This problem doesn't seem to affect everyone. Even if it did happen it might straighten itself out in a couple of hours.

I notice on my account page that it still shows last months minutes. They haven't updated it to show the new month and minutes used so far. The auto payment hasn't been deducted yet also. So I'll just give them some more time. It is odd that voice calls are not affected by this -just web access.
Click to expand...

My month starts on the 1st also.

I was confused last month as to why it still showed the prior month's minutes, so I called CS and was told they refresh at midnight that night, not the night before (as in not last night/this morn, but tonight/tomorrow morn); makes no sense, but tomorrow you will have a new set of minutes.

As for Redirect of Death, I got that also last month, and I am not on autopay; my PayPal acct info *is* stored with VM, but only to use when I do "Pay Now", which I do 1-2 days before the new month. I have a theory about when ROD starts and ends, but I will wait until later today to see if it happens again to confirm my suspicion. And yes, it *does* eventually resolve itself if you don't do anything.
 
Investor22 said:
My 2nd month starts today and right on cue I have the "redirect of death" (redirect to VM web page). I'm on autopay. I'll just wait a day to see if it straightens itself out. I read on another board it could straighten itself out in 7 to 12 hours. My next step if nothing happens will be to click on "restart my plan month" on the VM web site. 3rd step if no solution will be to call and have them do a reset.
Click to expand...

graxler said:
My second month starts tommorow also. I have my debit card registered to automatically bill but do you think it will mess up or should I just click pay now just to be safe
Click to expand...

melim said:
My month starts on the 1st also.

As for Redirect of Death, I got that also last month, and I am not on autopay; my PayPal acct info *is* stored with VM, but only to use when I do "Pay Now", which I do 1-2 days before the new month. I have a theory about when ROD starts and ends, but I will wait until later today to see if it happens again to confirm my suspicion. And yes, it *does* eventually resolve itself if you don't do anything.
Click to expand...

Can all of you post back and let us know what happens with each of your situations? Maybe we can find a common point that'll help us all avoid the "ROD" whenever our new month start. Interested in what your theory is also, melim. BTW, when I had the ROD a couple of weeks ago, 6 days passed and it never resolved itself until I had them restart my plan. Thanks.
 
OK, well your 6 days without it resolving itself blows my theory to hell; I should have said mine resolved itself without my doing anything...sorry 'bout that. Anyway, the theory *was* that it has something to do with the time of day you (general "you") activated your phone and when they actually restart the month. In my case, I activated my phone sometime between 9 and 10 PM on Feb 1, and the ROD started around that time on March 1 and resolved on its own around midnight.
 
Ok, so my monthly autopay renewal date was today and the "redirect of death" (redirect to VM web page) occured right on cue. I gave it 24 hours to see if it would correct itself and at 15 minutes b4 midnight I received a text message that my new month and minutes would start after midnight.

So I waited till after midnight but there still was no 3G on my phone. So I took out the battery...toggled airplane mode...nothing.

Finally, I clicked the Activate button and ta-dah...back in business.

There is another thread over on Android Central where the op says he just pressed reset his account to fix everything. I think he must be talking about the Restart My Plan Month button. I was going to do that once I knew I had not been charged for the month. I was leary of being double billed. (It doesn't sound like the op had autopay so I guess it can happen to anyone regardless of how you pay)

Android Central post

One poster mentions:

"The customer service rep told me I have to click on "restart my plan month" every month."

Does anyone have autopay where the autopay works correctly and has no redirect issues on their monthly renewal date?
 
duvallite said:
I'm trying to determine if the "redirect of death" problem is related to how you pay your monthly bill. When my 2nd month started, I immediately had the redirect problem (finally fixed after they reset my account). I have my credit card registered at VM so they automatically charge it when my month is up, and I'm wondering if being on "auto-pay" somehow is causing the problem, and if you can avoid the redirect problem by paying manually every month.

So, how are you paying your monthly bill and have you had the redirect of death problem?
Click to expand...


Did they have you manually reset your phone by typing in all those numbers cause I called CS and they just made me do that and said to wait 4 hours.
 
No ROD for me last night, and I did *nothing* differently from the month before. All I can say now is that they have to get their crap together with their billing system. We shouldn't have to worry/do all this mess every month to make sure our phones stay in service.
 
SO funny..I paid to top up about 2 weeks before the end of my first month(which is today BTW).And about noon today had no data but could call out.
So I made a call to the 611,and in about 6 minutes was taken care of.
Not to shabby at all. :)
 
graxler said:
Did they have you manually reset your phone by typing in all those numbers cause I called CS and they just made me do that and said to wait 4 hours.
Click to expand...

At one point during the week, they had me do that. It did nothing to fix the problem, and at that point they tried to blame the problem on the fact I live at the very edge of their coverage and I wouldn't get 3G there. I told her BS, because it had worked for the entire month, and it would still redirect me to the VM site even when I was in town right beside a Sprint tower. Some of these "techs" really make me wonder........

I think I'm going to switch to paying manually and see what happens then, about 3 weeks from now.
 
I had this problem yesterday on all three phones I have and I decided to waited out. Last night before midnight I got a text message from VM informing me about my new minutes, and everything was back to normal after that.
 
Please advise, my billing period is coming up in a few days. after reading this thread, the best way is manually pay with a top up card on the day of the due date.
 
My data has been down 4 days now with the redirect of death. Called several times to CS and the tried to reset my plan and that didnt work for some reason. Did everything else like reprogramming the phone, cycling the phone on and off, taking out the battery for various amount of time and the activation app and no luck. Got a ticket open for trouble shooting and they told me their working on it. Pretty pissed right now im gonna try the BBB and see if that makes them try a little harder.
 
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