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Help Refreshing deletes my e-mails

I was wondering if anyone could help...
when i go into my mail and click refresh it deletes everything in my mail box! Its not full there is only usually about 5-10 e-mails lying in there. I really dont know why it deletes them when i press refresh, today i lost an important e-mail from virgin media.. it seems to do this a lot, any ideas?

Thanks
 
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