Replacement phone

[redgjm]

Has anyone tried to replace their phone with one of equal or lesser value. Such as a Triumph for a One V or an Elite? Would Virgin do that?
They'd actually be getting more money from me as I'm currently on the 25 dollar plan.

 

[MacFett]

I doubt they'd replace the triumph with anything but a triumph. You may, however, be able to take the new triumph and sell it and then buy a different device.

 

[Petrah]

I doubt they'd replace the triumph with anything but a triumph. You may, however, be able to take the new triumph and sell it and then buy a different device.

+1 ^

 

[LoganH]

Back in the early LG Rumor Touch days I had the phone replaced and when I opened the box I was shocked that they gave me a replacement LG Optimus V instead but the phone didn't have a battery or a battery door. It was hell trying to get a battery and battery door from customer service but it all worked out for me.

 

[LoganH]

Sorry wasn't paying attention, Virgin's, computer system most likely won't allow them to upgrade or downgrade your handset. But in my case I guess I just got lucky. It also might depend on what level of customer support you are on, like for instance if you are at the higher levels they might be able to pull some strings and allow you to downgrade or upgrade your handset.

 

[PatrickD88]

My experience was that at one time around my second Triumph, they offered the Optimus Slider. I refused as the Triumph was the flagship, top dog at the time. Ha. Anyway, I ended up with the fifth Triumph being a class A in retail box which I sold immediately on Amazon and got $200 and bought the HTC One V.

 

[OverByter]

My experience was that at one time around my second Triumph, they offered the Optimus Slider. I refused as the Triumph was the flagship, top dog at the time. Ha. Anyway, I ended up with the fifth Triumph being a class A in retail box which I sold immediately on Amazon and got $200 and bought the HTC One V.

Pretty much the same thing here except that I went through 6 class a replacement Triumphs. The last time I checked, and this was with US based Executive Escalations responding the computer system will not allow any exchanges except for the same phone.