Help restoring my backup-what am I doing wrong here?

[gale65]

I just got my S7 repaired and want to restore my backup from google. In the past, every single time I've gotten a new phone, when I sign into google it automatically reinstalls all of my apps from my last backup (which is done automatically) along with the data. This time it's doing nothing at all. I tried going into google drive and found my last backup, but there is no "restore" button. I went to the play store and it shows my library of all the apps I've ever used (most of which I no longer use or had on my phone) but no button to restore anything. Do I really have to reinstall every single app again? Or am I missing a step somewhere?


eta: everything I'm looking at says to go into drive/settings/manage backup. But there is no "manage backup" option in my google drive settings. When I first got this phone it restored everything just fine so I know it's not the phone. What the heck. Should I do a factory reset and try again?

 

[Shotgun84]

If you go to settings there should be an option for cloud and accounts. You should be able to restore from there.

 

[Hadron]

What did the repair involve? If it was a motherboard replacement perhaps Google's system doesn't recognise it as the same phone (because in that case it wouldn't be really). If so maybe following the procedure for setting up a new phone from an existing Google backup will be the answer.

 

[gale65]

There was an option for different accounts, but only a restore button for the samsung cloud. The repair said they replaced the battery, the back, the glass, and repaired the circuit board, which I think goes hand in hand with all the other stuff. I did a factory reset and the google backup started on its own. I guess it didn't before because they stopped it at the repair shop. I just never found a way to get it to start again.