Retrieving photos from locked phone.

[Nlalston]

Hello All.

One of our daughters has an LG-K20 Plus cell phone, which had a pattern lock placed on it. Our daughter has forgotten what that pattern code was and, consequently, cannot get into her phone. What she is most concerned about are the precious photos taken of twin toddlers.

I have been up all night long, just about, searching online for some info on how (hopefully) help her to be successful in getting those photos. A factory reset, as we all know, will delete ALL of her photos, and other information that is stored on that device.

I remember, a while back, where someone had forgotten the password to their computer, and a fellow helped that person out by doing something in that person's computer's BIOS. Now, I understand that our situation involves a cell phone, but I am hoping that there is SOME way that we can find success in grabbing those photos.

Any help in this matter would be HUGELY appreciated, and I am offering many thanks, in advance.

God Bless,
Nathan

 

[Dannydet]

If she used Google photos, you can log in from a PC to retrieve the photos...
Photos.google.com

 

[kblanco]

When you set up an Android phone, you have to use a GMail address which also sets you up for Google Photos. Chances are very likely that they got uploaded to the Google cloud and are saved there. You can find it such as has been already mentioned by using a PC (or Mac) and going to photos.google.com. Then either sign in or go through the process of renewing a lost Password.

Think about where the device might be saving the pics. My device, Moto G5 Plus, when it takes pictures it both uploads them immediately to Google Photos but it also saves it to the device. Every manufacturer is different, but Moto allows you to designate whether to save the photos to the device memory or the SD card memory. Your device is probably saving them to internal memory, it's usually the default and folks don't usually think to change it, but if your device has an SD card and you haven't already done it, pop it out and pop it into a card reader that can be plugged into your PC and see what's on there. Just make sure to turn the device off first.

Lastly, I also use a PIN lock. Some devices will lock you out and make you wait for a while, but most will ultimately kick you to enter the email address that you established during setup of the phone or PIN. Then it'll allow you to reset and get in through other means or reset the pattern. I don't remember exactly, but I changed my PIN pattern once and couldn't for the life of me remember it and had to go through the process.

You do need however to be prepared to lose your photos if all else fails. There's several ways on the net, also consider looking at YouTube, to get past a PIN pattern but not all may be successful... I just checked YouTube for you and found this however I didn't watch the video and know nothing about them so don't hold anything against me...

KB

 

[Nlalston]

Thanks, ever so much.

I had taken our daughter back to our carrier (MetroPCS), in hopes that they might have some means by which to circumvent the issue but, alas, they could not. My daughter doesn't think that she synced her phone with her Google account, and regrets not doing so. The photos of her toddler twins are precious, and priceless.

I had even attempted this DrPhone program, but it wouldn't recognize her phone. We are of the mind that her phone might not be set up to be recognized as a drive, by the computer.

I hope that this youtube info, that you provided, just might be the ticket.

Again, many thanks.

 

[martinleo547]

Try to enter pattern lock several times. After several attempts you will see the Forgot Pattern option as shown in the image below.

Click on Forgot Pattern.

Now enter your Google email ID and password that you have used earlier to setup your phone. After this, Google will send email with new pattern lock.

Open your mail and reset pattern lock.

Note: This solution requires internet access to reset your pattern lock or else you will not be able to log-in to your Google Account.

 

[Nlalston]

Thanks Martin.

And I wish that it WOULD be that simple, for us. My daughter (and I) have tried MANY, MANY times to hint at her 'knock/Pattern code', but we have never received the option of going through a Google account to reset the code. After a number of consecutive attempts had been made, we'd always get notice of having to wait for 900+ seconds, before any further attempts could be made.