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Ring tone not working

pieq314

Member
My Huawei Ring tone is not working (and not vibrating either). When it receives a call, the screen displays the incoming call, but it does not ring.

The ring volume is on (see screen capture below). But it appears the Ringtone selection is disabled (also see the image below).

Where can I enable the ringtone? Note that I already tried "Settings" -> "Sound" -> "phone ringtone" and selected the appropriate ringtone, and it plays the ringtone. But the phone does not actually ring when receiving a call.

Thanks for your help!

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