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S/W Update blocked

Galaxy SIII - S/W update won't work.
Security S/W message saying that application is blocked.
Maybe malware. May need reference on some good android debugging SW for my PC.
 
Security SW tells me that it blocked something each time it boots but of course like most SW
today, it doesn't tell me what it blocked.
 
The last officially released firmware for the SIII is 4.4.x (KitKat). If you phone is running that you're as current as that phone will get. There are third-party ROMs based on newer versions of Android available but you will have to root your phone to flash them.
 
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