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S5 speaker cuts out during calls

FionaB

Lurker
Hi there

My partner bought a Samsung Galaxy S5 while in Australia. We''ve since moved back to Ireland. It worked perfectly in Australia. Since he got back, most times he calls someone it works fine for the first 30-60 seconds but then he can't hear the other person. Same when someone calls him. Samsung refuse to fix as not European model, turns out it is actually an Asian model. Any ideas on what might be causing the issue? Thanks in advance!
 
Also forgot, when he calls me I can actually hear a click when he goes from hear me to not being able to hear me..
 
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