S7 Edge OtterBox Defender Screen Sensitivity

[droidbillh]

Installed the OtterBox Defender on my S7 Edge. No issues getting it installed. Power, volume buttons work with ease. Easy to access charging port.

My issue is screen sensitivity. It takes a hard press to type. Around the edge portion sometimes you can't type at all. I tried two apps to help with screen sensitivity and they did not work. Under 'Languages' I adjusted the pointer sensitivity to the maximum position and that did not work either.

Realky wanted this case to work. I'm ready to send the case back and get a refund.

Any suggestions?

 

[scanman]

I have the same issue. It seems to respond better if you take the case off and clean the phone and the case's see through plastic with isopropyl alcohol.

 

[MeatLoafT]

I've always just taken out the Defender screen protector and either used the screen bare or tempered glass screen protector (before the Edge, running it bare.) I've also heard of grit getting between and scratching the screen.