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S7 Edge Screen and Phone Shortages

M

mazdamx5

Lurker
My S7 edge screen failed 30th April, Took it to Samsung Repair Centre after a bank holiday 3rd May. Samsung arranged collection 4th May and sent it to SBE Ltd in Kent, ( terrible ignorant company ) rang them after 5 days to be told, Well the battery isn't faulty we know only that up to now sir. 3 days later they said it was a failed screen but no screens available nation wide. Samsung eventually after many days to tell me it wasn't possible to repair it and a new replacement phone was being sent to me....... in approximately 10 days !!!!! rang them yesterday 20th and was told still no date of replacement being sent out only within 7 to 10 working days.
>>>>> DISGRACEFUL SERVICE SAMSUNG <<<<<<
 
mikedt said:
"Please allow 30 days for repair or service." is often usual for warranty service in the UK.
Click to expand...

Thats as may be, but a phone to fail after 5 week and the price it was, a Samsung flagship phone, to then get a ridiculously slow and lethargic service is disgraceful
 
mikedt said:
Well things do go wrong sometimes, lemons, etc. You might want to look at your consumer rights, which was revised last year.
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

FWIW we don't have anything like that here in China.
Click to expand...

Its not so much that it has failed, things like this happen and always will occasionally, its far more Samsung laid back next month will do attitude. You would expect a speedy replacement and at worst a date of replacement, they can't / won't even tell me. I was told on the 5th May it would be 7 to 10 days, it was 10 days last Friday and I was told this Friday 7 to 10 days!!
 
Rang Samsung last Friday 27th, told I would have my replacement before Tuesday 31st and I would recive an text beforehand, no text so I don't hold out much hope if any for it arriving tomorrow. More broken promises..... DISGRACEFUL
 
Just spoken to customer services to ask would my phone be delivered as promised today.......guess what I was told?
"7 to 10 days sir"
DISGRACEFUL
 
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