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Help S7Edge turns off and I can't turn it back on

Leonardo181

Leonardo181

Lurker
So, I have a S7 Edge (the Exynos one) since 28th of July. It's brand new, I only installed apps from secure stores, only changed settings that don't need root... anyway, used as normal as could be.

However, 1th of August was only trouble. The phone turned off while I was listening to music. Then, it wouldn't turn on. Before it stopped responding, it was hot, very hot. I was able to turn on only when I put it to charge.

Since then, this happened a lot. Sometimes very hot, sometimes not. Sometimes I was using Snapchat or turning on the 4G and suddenly was off. Even one time, while I was sleeping and the phone was with offline mode on, it stopped.

I use a CPU app to look into it. But never saw the temp. over 39ºC.

Talked to Samsung Concierge, did the things and for a while, was ok, but hours latter, off. No luck with wipe cache or factory reset either. I have no idea of what to do now. I can't go to the assistance tomorrow or the day after and really need the phone. Someone please, know what the damn hell is going on with it?
 
Oh, well...
I guess it is the only thing that makes sense. I had hope that it was a hardware setting issue, I mean, the first days were great.

Thank y'all. I'll try to use it in Ultra Power Saving Mode, 'cause the "normal" Power Saving Mode was a no go.

Edit:

I did one more test, used Safe Mode. Believe me, the phone is hot, I activated everything that I could and... it's working. It seems like it isn't a battery or even CPU overheating, but a RAM issue (everytime i cleaned the RAM memory, the phone could last a little longer). So... I think that i will use the Safe Mode and wait to change for a new S7 Edge.
 
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