mightymom
Newbie
After 2 years with my S6 I decided to perform a factory reset because things have gotten bogged down.
I haven't reset a phone in eons & wasn't aware I needed to log out of accounts before attempting a reset.
Samsung has locked me out of my Samsung account. My phone still works, though I can't reset it.
After attempting to reset the password with one of their tech folks on the line they sent me to another dept, they are telling me I need proof of purchase (which I have) and that I will have to return the phone to have the block removed.
Running stock nougat, not rooted or anything like that.
The phone works, just can't reset it, locked out of Samsung account only
AT&T
Samsung galaxy S6
What a PITA
I haven't reset a phone in eons & wasn't aware I needed to log out of accounts before attempting a reset.
Samsung has locked me out of my Samsung account. My phone still works, though I can't reset it.
After attempting to reset the password with one of their tech folks on the line they sent me to another dept, they are telling me I need proof of purchase (which I have) and that I will have to return the phone to have the block removed.
Running stock nougat, not rooted or anything like that.
The phone works, just can't reset it, locked out of Samsung account only
AT&T
Samsung galaxy S6
What a PITA