Help Samsung Galaxy Tab E Stuck on "Samsung Logo"

[Android Question]

On my Samsung Galaxy Tab E, the home screen showed no apps or widgets, so i decided to restart the tablet by holding the power button and selecting 'restart'. When the tablet turned on, it got stuck at the startup screen with the Samsung Logo.
I did some research, and i found a bunch of people have this problem, but i couldn't find anyone that had the problem on a Samsung Galaxy Tab E. I see factory resets and downloading things, but i can't do any of these.
For factory reset, instructions say that my device has to be powered off. Holding the power button doesn't shut down the device, and holding the power and volume buttons only restarts the system, only to get stuck on the logo again. I also can't access the recovery mode. I have Marshmallow OS
Please help!

 

[Jfalls63]

Timing may be a little tricky but press and hold the power button till device switches off.
At the moment device switches off, press and hold volume up + home + power.
Should take you to recovery mode where you could try wiping the cache partition first then reboot. Use volume down to scroll through the menu and power to select.
If that fails, you could try factory reset in recovery. This will wipe out all user data and return device to out of the box condition.

 

[Nice247038]

Hi,
Holding the power button isn't having a response. I have been holding it for about 10 minutes. Holding the power button + volume up + volume down + home button restarts the tablet, but i cant find any way to power it off in order to access recovery mode.

 

[Jfalls63]

Not sure if something going on with your power button but found this on a Verizon site regarding soft reset with non responsive screen. Should be the same with all E variants
http://www.verizonwireless.com/support/knowledge-base-202612/

 

[Nice247038]

The website says to hold the power and volume down buttons to access the recovery mode, but the device just restarts. Since the device restarts, i don't think it is the power button's malfunction.

 

[James L]

Did you have usb debugging enabled, there is a small chance you could get adb to detect it and reboot it that way.

 

[Nice247038]

I haven't tried that...
What can i do?

 

[James L]

I haven't tried that...
What can i do?

If usb debugging was enabled, you could try adb devices, if it's detected try adb reboot recovery or adb reboot download.

If not let the battery go dead then try volume down, home and power. To get to download mode or try volume up, home and power.

 

[Jfalls63]

You might need to install ADB on your PC.
I have been using Minimal ADB and Fastboot lately. Easy to install.
http://forum.xda-developers.com/showthread.php?t=2317790

 

[Nice247038]

I found my Owner's Manual, and i realized that i still have a warranty at the moment. I will first try and see what the warranty can cover, then i will try your suggestion.
Thanks for your help!

 

[Nice247038]

Yay!
The warranty was able to cover the software damage, probably from a virus. Thank you so much for your help and advice, i couldn't have done it without you guys!

 

[Abdullkareem]

My samsung galaxy tab e kept on showing a message "System shutdown" i restated it by holding the power button and select restart device but it then it got frozen on samsung logo while turning on . Pressing the power button and volume down only reset it to get stuck on samsung logo again .
what should i do?