Hey everyone, Thank you in advance for taking a look at this thread and taking the time to help me.
I recently purchased a Samsung Galaxy s3 LTE (Sprint Network) as an upgrade from having the Evo 4g. On my old phone, I could play videos on the internet and youtube just fine over the mobile network. Ever since I purchased my new Galaxy S3 I can only play videos on the internet when it's connected to WiFi. It simply won't play them on the 3g network (youtube has worked once or twice on 3g since I bought the phone). I get errors such as "connection to server lost, touch to retry" and "sorry this video cannot be played" I took my phone to the local sprint store and the employees couldn't figure it out. I really don't understand why this is happening, its very frustrating. I have already tried a factory reset. Clearing caches/memory of apps and everything of the sort. Videos can only be played on Wifi, internet works fine on 3g though.
My phones information:
Samsung Galaxy S3 (Sprint)
model - SPH-L710
Android Version - 4.0.4
Baseband Version L710VPLG8
Build # - IMM76D.L710VPALG8
Hardware Version - L710.14
I recently purchased a Samsung Galaxy s3 LTE (Sprint Network) as an upgrade from having the Evo 4g. On my old phone, I could play videos on the internet and youtube just fine over the mobile network. Ever since I purchased my new Galaxy S3 I can only play videos on the internet when it's connected to WiFi. It simply won't play them on the 3g network (youtube has worked once or twice on 3g since I bought the phone). I get errors such as "connection to server lost, touch to retry" and "sorry this video cannot be played" I took my phone to the local sprint store and the employees couldn't figure it out. I really don't understand why this is happening, its very frustrating. I have already tried a factory reset. Clearing caches/memory of apps and everything of the sort. Videos can only be played on Wifi, internet works fine on 3g though.
My phones information:
Samsung Galaxy S3 (Sprint)
model - SPH-L710
Android Version - 4.0.4
Baseband Version L710VPLG8
Build # - IMM76D.L710VPALG8
Hardware Version - L710.14