Please wait for a Samsung Agent to respond.
You are now chatting with 'Dan'.
Your Issue ID for this chat is LTK4380683947X
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hello
Dan: How may I help you?
Visitor: i have and HTC Incredible and the battery life is horrible
Dan: I understand that you have issue with battery life.
Dan: What is the model of the phone?
Visitor: ADR6400
Dan: Did you purchase phone from Samsung?
Visitor: no I got it at the store
Dan: We in the chat support team are dedicated for Samsung mobiled.
Dan: Mobiles.
Dan: We do not have information about HTC mobiles.
Dan: Do you need any help?
Visitor: ok I was just checking because yesterday I was asking about my Samsung Galaxy Indulge and the chat rep gave me instructions for the HTC Incredible.
Visitor: I thought maybe if I ask about the HTC incredible they would help me with the Galaxy Indulge
Dan: I am sorry for inconvenience caused.
Dan: Do you need any help for Samsung Indulge?
Visitor: Yes, Lots of HELP
Visitor: first thing, it has no way to disable 4G when I'm not using it.
Visitor: I would like to be able to turn 4G off to save battery
Dan: OKay.
Dan: 4g service will be disabled and enabled by carrier of the phone.
Dan: However lets check if there is option to turn off the option on the phone.
Dan: Settings > Wireless and newtork > Mobile networks > Untick
Visitor: untick what?
Visitor: there is one option i can untick "Data roaming"
Visitor: its already unticked
Dan: Yes uncheck it.
Dan: We do not have option to Turn of 4g service
Visitor: can you submit a complaint for me or a request that and update be made with this "Feature"?
Dan: Sure, I will post your query to higher support team
Visitor: ok great
Visitor: next issue: battery life is only about 2 hours
Dan: Shall I provide you with the steps to conserve battery life?
Visitor: I have everything turned off
Visitor: gps off
Visitor: bluetooth off
Visitor: screen brightness all the way down
Dan: Okay.
Visitor: auto brightness off
Visitor: wifi off
Dan: Then it seems that you have tried with all the possible steps.
Visitor: I had to buy an extra battery for the phone and that still doesnt last the entire day
Visitor: i have to keep the phone on a charger any chance I can get
Dan: Okay
Dan: Did you try with Hard reset on the phone?
Visitor: yes, i must have reset the phone about 6 times
Dan: Okay.
Visitor: and I have also had the phone replaced
Dan: Unfortunately we do not have any further steps to be tried.
Dan: Shall I be of any further help?
Visitor: next issue: The phone has Android 2.2.1
Visitor: Android 2.3 was released months before the phone, when can we expect the updated version?
Dan: Do you have any issue with operating system?
Dan: Unfortunately, as of now there is no official information on the release date of the Android 2.3/Gingerbread from Samsung and you will be notified by the carrier and in the Samsung website when/if the update is released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Visitor: not talking about it also leads to inaccurate information and confusion
Visitor: next issue: No USB drivers for the phone
Dan: Are you unable to connect phone to pc?
Visitor: I'm an android developer and in order to use the phone for development it requires that drivers be installed on the PC.
Visitor: samsung provides drivers for all their other android devices but not the indulge
Dan: I have checked with website details, we do not have usb drivers released for the phone.
Dan: Please check with the website below.
Dan:
SAMSUNG
Visitor: ok
Dan: Please let me know if you need any further help
Visitor: Next issue: Downloadable Manual
Visitor: your website:
Samsung Galaxy Indulge? Full QWERTY Cell Phone | Samsung Mobile
Visitor: on the bottom has a link to download the user manual
Visitor: but has never worked
Visitor: it takes you to a page asking what phone you have and the indulge is not an option
Dan: Please let me check with the website
Dan: Unfortunately we do not have user manual and drivers uploaded for the phone.
Dan: That's reason website is not posting any details.
Visitor: what takes so long for this?
Visitor: phone has been out for over a month
Visitor: still no user manual?
Dan: I understand your concern.
Dan: I am sorry about it
Visitor: if I cant expect to have the user manual uploaded within a month, asking for an android OS update is pretty much never going to happen.
Dan: Would you mind if I place you on hold for 2 minutes while I check for details?
Visitor: yes, ill wait
Dan: Thank you so much
Dan: Thank you for holding.
Dan: I have checked with all the websites present on my end.
Dan: We do not have user manual for download available for the phone.
Dan: I will forward the issue to concern department.
Visitor: ok
Dan: May I be of any help?
Visitor: this is very concerning, its as if samsung just doesnt care
Visitor: Samsung has been added to my personal list of companies never to buy anything from again along with LG.
Visitor: these are all simple issues that should not be happening
Dan: I am sorry for inconvenience caused to you.
Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Visitor: no, thats it
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent.
/badindiajoke).
I don't think we are quite at that point yet... let's keep going to our soap box (contacting Metro and Samsung, spread the word, organize a campaign) before we go to the ballot box (change carriers / phone) or to the cartridge box (legal action / consumer complaints).
