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Samsung Officially Apologizes

I might add that listening to this soliloquy, first, I will commend them for making a formal apology because Apphole would never in a million years do something like this.

BUT, secondly, being that I am one that chose to pass on what turned into a disaster, I did not hear him speaking to my wallet and announcing that those who will remain loyal will get 50% off their current Note 7 purchase or those who have passed will be rewarded the same offer on our future Note 8. That's what my wallet wanted to hear!
 
toptobottom said:
I might add that listening to this soliloquy, first, I will commend them for making a formal apology because Apphole would never in a million years do something like this.

BUT, secondly, being that I am one that chose to pass on what turned into a disaster, I did not hear him speaking to my wallet and announcing that those who will remain loyal will get 50% off their current Note 7 purchase or those who have passed will be rewarded the same offer on our future Note 8. That's what my wallet wanted to hear!
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Ding, ding, ding! Right there with you. In order to even half way make up for this debacle, Samsung needed to make a bold statement of commitment to their consumers, in particular those who purchased the Note 7 (w/ faulty batteries), and even bigger to the consumers that experienced bigger hardships due to the phone blowing up or burning. A bigger statement, even though it would have been a bigger loss for them, would be to provide all those that purchased the Note 7 (prior to 9/15) a replacement for free (e.g. they could cover all costs of the Note 7). In addition to that, they should prepare some sort of "incentive" buy, if they want to regain customers that now are afraid of Samsung devices in general. One way to do that, with the "new" Note 7's would be a buy one get one free offer. If Samsung really thinks that they'll regain as many sales as their original projections, after this Worldwide recall, then they're way more delusional than I thought.
 
I think y'all need to back up a bit.

Samsung did not make the battery for that phone.....

My son is working on a new project for Dayton, Ohio's electric bus system.

it is almost ready to go, EXCEPT for one thing...
the batteries to run the thing are for crap. They overheat and the monitors shut the bus down before a fire got started.

they have found a new supplier, but oh whoe is the implementer of that project catching hell for the buses not being up and running on schedule...

Samsung just happens to be the manufacturer of the phone, and got caught by a supplier cutting corners on safety.... just like my son's bus project... his employer chose a supplier because they were "cheaper" than the "good guys" who are now being called in to "salvage the project" after the fact.
 
I love my N7 and will be even happier once I have one in hand with a safe battery. I will also continue to buy Samsung products going forward. This has been three bad weeks out of my life but it hasn't impacted me negatively financially and I have no desire to punish Samsung by demanding anything other than the safe N7 promised.
 
AZgl1500 said:
I think y'all need to back up a bit.

Samsung did not make the battery for that phone.....

My son is working on a new project for Dayton, Ohio's electric bus system.

it is almost ready to go, EXCEPT for one thing...
the batteries to run the thing are for crap. They overheat and the monitors shut the bus down before a fire got started.

they have found a new supplier, but oh whoe is the implementer of that project catching hell for the buses not being up and running on schedule...

Samsung just happens to be the manufacturer of the phone, and got caught by a supplier cutting corners on safety.... just like my son's bus project... his employer chose a supplier because they were "cheaper" than the "good guys" who are now being called in to "salvage the project" after the fact.
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Uh, actually, it was a subsidiary of Samsung (Samsung SDI - still an in house company) that supplied 70% of the batteries and were the initial batteries to be found faulty.

http://www.androidauthority.com/galaxy-note-7-drops-samsung-sdi-batteries-714788/

While they might function separately from Samsung Mobile, they are still part of the Samsung umbrella...so, Samsung did make the batteries.
 
The safe ones here in China use batteries not made by Samsung. Also doesn't have a Samsung processor either, it's Qualcomm. I believe it's because the Exynos in Note 7 doesn't support CDMA, Snapdragon does.

BTW anyone remember Capacitor Plague, from the early '00s?
https://en.wikipedia.org/wiki/Capacitor_plague
A lot of companies had to apologize to their customers for that.
 
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Android Central has a new podcast titled "Note 7 Armageddon" :p

I did read in the Wall Street Journal than Samsung is dumping tons of tech stock to help pay for this fiasco... you day traders can read the article and maybe pick up something on "fire" sale :D
 
The_Chief said:
Here's an article by our own Phandroid:

http://phandroid.com/2016/09/19/samsung-note-7-issues-caused-by-rush/

I dispute this claim. Advancing a release date by 10 whole days has little or nothing to do with a manufacturing defect, except maybe less time for QA. But how long does that really take? No, the blame for this lies squarely at the feet of Samsung SDI for making bad batteries.
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Ya.. that whole article is silly. A few days, or even a few weeks means nothing.
 
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