Samsung Range Extender Issues.

[richmatthews76]

I have a metal roof on my house so it raises He?? with the wireless signal in the house. So back in October I purchased a range Extender for in the house. It worked fine for a while but now I have been having issues with it. Poor Call quality, dropped calls, and so on. Verizon of course blamed it on my Internet provider. My service is bonded dsl 25 Meg down 2up with Frontier. They now given me the latest Router/Modem on the market. checked my lines and quality of service at the main office twice.

Now for phone's I have a Note 3 a S/4 Mini and a Nokia 928. The one with the most issues seems to be the mini. Though they all seem to have issues. So to me it has to be the Extender. I have opened two tickets to no avail. Should I be pushing for a replacement do you think? I consider myself pretty tech savy but I must admit the technology behind this device I don't completely understand? The unit cost over $200.00 so I guess my expectations are pretty high.

So what would you all do? You folks out there with this device know any tricks I might try??? Help :banghead:
?

 

[Rukbat]

This device uses VoIP to feed a kind of nanocell. Do the normal VoIP checks on your line - phase noise, phase jitter, etc. (There are VoIP troubleshooting sites on the web that will do the measurements for you.) If the line's not good for VoIP, it's not going to be good for the extender. BTW, " the latest Router/Modem" may not be the best one. The old Linksys WRT-54G (a 12 or so year old router) is a very good VoIP router. It's what's going from the router to their office, and what's in their office, that determines a lot of the quality. And, unless they go right into a large backbone, their upstream provider (the company THEY'RE getting internet from) may be providing them with a useless-for-VoIP signal.

Also, the extender should be placed where it will cover the house. If you get good performance standing near the extender, and problems in the rest of the house, the extender is in the wrong place. It should be in a central location. If it's a one story house, on the attic floor (unless you don't mind mounting it on the ceiling in a room.) If a two story house, on the floor of the second floor is usually best. (Even in a closet somewhere in the center of the house is fine, as long as there's enough air flow [the door shouldn't seal to the floor, there should be some air space] to keep the device from overheating.)

I'm not traveling to Montana, but flying there from NC (flight time only) is a lot longer than it should take to determine where the problem actually is. If it's a bad internet signal, you'll know in about 5-10 minutes at a test site, if it's bad placement of the extender, it could take half an hour to determine the best spot for it.

If it's a bad internet signal, getting it fixed may take from days to changing internet providers. (If you know what single-source means, this is more information than you need to hear, but if Verizon were your internet provider, and they blamed your internet service, you could just say, "that's another division of your company, so work it out between you - but get me service or release me from the contract with no ETF and buy the extender back at full price".)

 

[richmatthews76]

Thanks so much for sharing this with me . I am so far out my choices are so limited? The only issue with my Internet is the consistency of my signal on the download is say 15 than 22 than 10 than up, down etc., my only other choices are cable which up here is still using microwave to the closest large city. They are laying the fiber but it is 120 miles or so. The current service with them is horrible. Than there is satellite I used many years ago it had horrible latency back than, I may check into it. I Just moved here from North Carolina where my Internet was awesome. So I Struggle for all the bandwidth I can get . How is Satellite with VOIP?

 

[richmatthews76]

By the way Frontier at least out here is just awesome with there service, I hate to switch?