BigbirdPhila
Lurker
SCAM ALERT!
I went to my local MetroPCS store to open a $30/month account yesterday (7/18). I was told that I had to open a $60/month "unlimited" account first, which I could then convert to a $30/month account after 30 days. I told the clerk that there was NOTHING on the MetroPCS web site which said I had to do that. He still insisted, and so I paid the $60 (plus $10 for a SIM card, which TracFone charges $1 for, but I needed a Metro PCS SIM). I subsequently called the national MetroPCS Customer Support department and they confirmed that I should not have been required to open the $60 account first. They issued a $30 credit to my credit card and started a corporate inquiry into what the my local store is doing. DO NOT PAY ANY MORE THAN THE ACCOUNT YOU WANT TO OPEN! If they force you, get the clerk's name and report them to national MetroPCS.
The above happened to me at the Montgomery Mall MetroPCS store, 704 Montgomery Mall, North Wales PA 19454. It may be happening at other stores, which is why I decided to post this alert. MetroPCS national Customer Support told me that many (all?) of these stores are franchises and corporate MetroPCS may not be aware of what local store owners are doing.
I went to my local MetroPCS store to open a $30/month account yesterday (7/18). I was told that I had to open a $60/month "unlimited" account first, which I could then convert to a $30/month account after 30 days. I told the clerk that there was NOTHING on the MetroPCS web site which said I had to do that. He still insisted, and so I paid the $60 (plus $10 for a SIM card, which TracFone charges $1 for, but I needed a Metro PCS SIM). I subsequently called the national MetroPCS Customer Support department and they confirmed that I should not have been required to open the $60 account first. They issued a $30 credit to my credit card and started a corporate inquiry into what the my local store is doing. DO NOT PAY ANY MORE THAN THE ACCOUNT YOU WANT TO OPEN! If they force you, get the clerk's name and report them to national MetroPCS.
The above happened to me at the Montgomery Mall MetroPCS store, 704 Montgomery Mall, North Wales PA 19454. It may be happening at other stores, which is why I decided to post this alert. MetroPCS national Customer Support told me that many (all?) of these stores are franchises and corporate MetroPCS may not be aware of what local store owners are doing.
