Help Screen lifting up from phone?

[unsynz]

So I recently bought a 64gb Galaxy S6 Edge, and just yesterday I noticed what seemed to be a little area where the screen appeared to be lifting up. At first thought I dismissed it as a smudge, but then no matter how hard I tried to clean it off, it did not disappear. Its a little hard to see in the picture, but its just to the right of the camera flash reflection and in the middle of the earpiece

. Should I return the phone?

 

[mikedt]

It looks like the backing is coming away from the glass, which might become worse. Yes, a manufacturing defect, and I would return it. I have seen this before, but not with a Samsung though.

 

[dynomot]

Yep, if it isn't as it should be get a replacement. These things are expensive enough, insist on a perfect one.

 

[unsynz]

Yeah I plan on taking the phone back, thanks for the replies. Also planning on flashing it with a stock NZ ROM, as the phone has Telstra bloat on it and they never told me it was an imported device...

 

[mikedt]

Yeah I plan on taking the phone back, thanks for the replies. Also planning on flashing it with a stock NZ ROM, as the phone has Telstra bloat on it and they never told me it was an imported device...

Don't know if you're aware of this or not, but you'll void your Samsung warranty if you flash a ROM with an S6, and there's an indication of warranty status in the phone as well.

 

[unsynz]

Don't know if you're aware of this or not, but you'll void your Samsung warranty if you flash a ROM with an S6, and there's an indication of warranty status in the phone as well.

I meant stock firmware, is that the same thing as a ROM? I'm kind of new to this sorry. Anyway the knox counter said zero, so I guess I'm fine?

Edit: I haven't rooted the phone, just to be clear

 

[mikedt]

I meant stock firmware, is that the same thing as a ROM? I'm kind of new to this sorry. Anyway the knox counter said zero, so I guess I'm fine?

Edit: I haven't rooted the phone, just to be clear

At the moment it seems to be OK. If you root however, it's almost certain that the Knox counter with go to "1", and it will have a "modified" status. This is only what I read about on this board and over at XDA, I don't have a Knox Samsung myself. I've got an S4 with CM12.1 on it. "ROM" can be any firmware, either Samsung original, Samsung modified by a third-party, or completely custom, such as CyanogenMod.

You've got a Telstra customized version, which has their "Telstra" firmware(ROM) and bloat on it. Officially I don't think you'll be able to change that to something that's more generic, by using Samsung Kies. You'll likely have to do it with Odin, which is third-party and not Samsung, which will again bring it to a "modified" status.

As it is, certainly you should be able to disable and hide the Telstra apps, so you shouldn't see them again. No root required for that.

 

[unsynz]

At the moment it seems to be OK. If you root however, it's almost certain that the Knox counter with go to "1", and it will have a "modified" status. This is only what I read about on this board and over at XDA, I don't have a Knox Samsung myself. I've got an S4 with CM12.1 on it. "ROM" can be any firmware, either Samsung original, Samsung modified by a third-party, or completely custom, such as CyanogenMod.

You've got a Telstra customized version, which has their "Telstra" firmware(ROM) and bloat on it. Officially I don't think you'll be able to change that to something that's more generic, by using Samsung Kies. You'll likely have to do it with Odin, which is third-party and not Samsung, which will again bring it to a "modified" status.

As it is, certainly you should be able to disable and hide the Telstra apps, so you shouldn't see them again. No root required for that.

I see. Thanks. Even if it picked up as modified, surely thats unrelated to a build quality issue though? Would they use that as a cop out?

 

[mikedt]

Technically they should not, this is a physical defect clearly caused by faulty workmanship and/or materials. IANAL, but it could end-up as You vs Samsung, see you in court. But I do think you best get this issue sorted before doing anything like rooting it.

I'm not sure if Samsung's warranty is actually transferable, this phone was apparently originally supplied by Telstra for Australia, and you bought it from an unofficial vendor in New Zealand?

 

[unsynz]

Technically they should not, this is a physical defect clearly caused by faulty workmanship and/or materials. IANAL, but it could end-up as You vs Samsung, see you in court. But I do think you best get this issue sorted before doing anything like rooting it.

I'm not sure if Samsung's warranty is actually transferable, this phone was apparently originally supplied by Telstra for Australia, and you bought it from an unofficial vendor in New Zealand?

Thats an interesting point actually. I bought it from unlocked from a well known IT retailer (PB Tech) in NZ, and didn't find out it was a Telstra device until I got home. Complete with Telstra boot screens and bloatware. Nobody at the store told me it was an imported device, but I guess I should have doubled checked with them. Not only that, I found out Telstra one was running in the background and sucking up battery life.

 

[mikedt]

Frankly now I think you should go back to retailer, PB Tech, and get them to replace it or refund you. Samsung NZ may not want to touch it for warranty or otherwise, because it's a carrier version from a different country, Australia. i.e. it's a grey import.

1) It definitely does have a manufacturing defect.
2) There's some unwanted Telstra carrier bloat on there, that's not from your carrier or country. And it seems to be causing problems. like it might be trying to ping Telstra's network services, but it can't, and that's why it's draining the battery, as well as using up your wireless data.