Service issues

[bob60626]

I like my phone, I like my plan, but this is getting annoying.

Scenario- new refill card in my prepaid account a few days ago. There's more than enough money to cover the new month starting today. Issue one- the my account changed from charge date of 2-1-2013 to 2-2 and then BACK.
Next, my service appears to be shut off as of a few hours ago despite the above. A call to customer service offered the "we're upgrading, you'll be good in two hours" line.


Both issues have happened before. Has this happened to anyone else?

 

[eljefe0000]

ive had this happen as well its supposed to update the amount automatically i guess their system needs updating every once in a while but the past few month have been ok i havent had to call to tell them to make the changes

 

[chong67]

The thing is T-mobile user account just not have a running accout on how and what you have paid.

For example I want to see this:

02-01 : Redeem $30
02-02 : $30 used
03-03 : Redeem $30

None of this I can see.

No running count on calls and to what number.