Help Set up Exchange - can't 'Next' it is gray

[Cindy5557]

Galaxy S3 with T-Mobile - After an update the calendar would not sync - email and contacts were fine. I was told to remove the account and set up again. Once I deleted the Exchange account I have not been able to set up the Microsoft Exchange ActiveSync account again because the Next button is gray. I am sure I have all the fields populated correctly because I wrote them down after the IT people told me the correct settings... but even so as long as I have the correct format the Next button should be available to try to sync, if I have something wrong it would fail, but at least it should try... any thoughts?

 

[SUroot]

It should only be grey if it thinks a required field is blank. As you correctly point out, it would just fail if a field is wrong

 

[BraulioB]

You have to put in the password to the account before you can press the Next or Manual Setup buttons.

 

[Cindy5557]

I have all the fields populated - I started by entering the email and PW. I was then taken to the next screen to manually configure. I added the domain name in front of the user name, reentered the pw, and added mail. and /owa to the Exchange Server field. Use secure connection (SSL) was checked, and it should be from my previous notes - when it was working. This is the screen where the Next is not available (gray).

 

[SUroot]

shouldn't be grey. Have you tried clearing data on the email app via android settings > Applications manager?

 

[legalkill]

also make sure you close your keyboard to see if any fields are hiding under it.

 

[Cindy5557]

Hello All -
I figured it out - T-Mobile support had me go in Settings>Application Manager, locate Email and Clear Cache and Clear Defaults. This seemed to fix the gray Next issue.

The next issue I encountered was the update changed the Exchange Server requirements before the update the OWA was required (mail.company.com/owa) after the update the OWA messed it up and grayed out the button again.

I thank you all for your help - this is actually the first time I have had a question that anyone has actually attempted to help me and I appreciate it!!

Thanks,
Cindy

 

[Donverse74]

I know this is a really old thread but still relevant. I had the same issue and the problem was that I was leaving a space after the SMTP server name. Once I deleted the space the "Next" was no longer grayed out.