Listen to me... Listen VERY Carefully. DO NOT APPLY AT VERIZON WIRELESS. Block their recruitment webpage, turn off your computer and never think about it again. I'm going on 10 years with the company and if the economy didn't suck soo much and I didnt need benefits for my family I would run as fast as I could. Verizon Wireless has literally SUCKED the life out of me every day for the past 9 1/2 yrs. I've never had a job that I have to force myself to get dressed for in the morning. When I first started I loved it, but every year it gets worse. They add more policies in place, make the work place more strict, make your goals higher and higher, all the while treating morale like it doesn't exist. You can put in as many "Suggestions" to management/directors/VP's as you want they treat them like toilet paper. If I wasnt' vested with stock/benefits and good vacation/seniority I would run quickly. Heck if I could just find a job that pays at least $20/hr I would take a little paycut to retrieve my sanity. Each day I come in there is a new policy thought up by some guy in the looney bin that makes no sense, you'll never be able to achieve it then a few days later they realize that take it away and replace it with something even more ludacris. When I worked in Customer Service I had THE MOST positive customer feedback in the center but THE LOWEST monitoring scores from my management team. According to VZW scoring matrix I was a horrible person to speak to on the phone, but my customers all disagreed. I never had someone ask for a Supervisor, I was easy going and reasonable. A lot of customers would only call my extension but their ridiculous policies claimed I failed my calls?? Then because of that you dont get a raise that year. Most people think its their plan just to save money even though they rake in profits hand over fist each year.... We used to have awesome employee plans $6 a month unlimited, now we only get 50% off and have to pay 2yr contract pricing on phones AND sign contracts with Early Termination Fees AS EMPLOYEES. So if they fire me and I can't afford 5 lines with Androids and Data plans I have to pay $175 per line to leave, heck even if I'm layed off at no fault of my own I have to pay the ETF. And yet they make record profits each year. What kind of company treats their employees like that? One year I was in an accident and my dr said I would need an extra 10 minute break each hour to change my bandages, etc... They said "Ok thats fine but you'll need to work an hour later each day to make up for it" they wouldn't even give that to me. I was even fine with it being unpaid, but they want an injured guy to work longer than a 9hr day when I'm already in pain and it hurts to finish my 9hrs. The HR department is the MOST unreasonable HR department I've ever seen. My HR manager actually asked me "Who I thought I was" because she didn't know what the laws were for leave while on active duty status for the military, and I kept telling her but she didn't believe me until I got a lawyer involved then says I'm being disrespectful to a member of management by telling her how to do her job and trying to make her look bad. I wouldn't have needed to make her look bad if she did her job instead of sitting at her desk doing her nails all day. I'm telling you the only way to make it past Supervisory positions is to not think for yourself, kiss management butt, and agree with EVERY SINGLE THING they say even when it makes no sense. Then if they make a mistake plan on it being your mistake because they wont want to look bad to Senior management.
So NO don't apply for Verizon Wireless unless its the absolute LAST THING on your list of job opportunities. I'm a computer geek too A+ certified, college degree in Information technology so I thought it would be great. I was wrong... IT SUCKS. They have the best service and the WORST management.
