"Software update has stopped"

[alexoseiach]

I keep receiving the message that ' software update has stopped' on my Samsung galaxy note 4 smartphone.This has been happening for the past 2 months. What could be the cause? Please help!
Alex

 

[philayl]

Hi, download Smart Switch onto your computer, open it up and then connect your phone via USB and it will tell you if any downloads are pending, or go to "Settings", "About Device", and see if "Download updates automatically" is checked, if it is uncheck it. Phil

 

[alexoseiach]

Thank you very much for your response.