Something weird with my VM account (help needed)

[n00dz]

So my phone bill is due today. I pay $25. So I went and payed it at a local retail store and it went through fine. I check my Virgin Mobile account online and says my balance is $25 cause I just payed that, but it hasn't been charged yet. Right now, my account says I still have 92 minutes left from the month of August. But my phone bill is due today. Why haven't the remaining minutes from August gone and why hasn't my new payment for September begun? It should say I have 300 minutes left but it still says I have 92. Please help. Thanks.

 

[MacFett]

Midnight on your due date. So if your due date is the 1st of the month, then when it goes from 2359 on the 1st to 0000 on the 2nd your month will be deducted from your account.

 

[n00dz]

Thanks for the reply. So if my current balance right this instant is the $25 that I just paid, it'll be deducted at midnight tonight? And my 300 minutes will start all over again?

 

[MacFett]

Exactly. I was always confused by this too. Thinking it would take it the night before my due date. But, no, they do it the at the end of the due date.

I personally always try and keep 2 months in my account just in case I forget or something.

 

[n00dz]

Thank You!