Hiya my first post so hope I'm doing it correctly.
My partner has had his sony z2 for around 12 days from new. It has been fab and no issues, however last night he asked me to put it on charge so I did and then around a hour later he took it off charge and when he unlocked and tried to do anything on the phone it would just re lock without him doing anything, it's a constant loop, he will unlock it and it will re lock itself within a few seconds.
Has anyone had this issue or know any reason why it would start doing this?
He has done the usual turned it off and left it off all night and it's still happening this morning. He's on shifts at work so when he gets home later he wants to call the company we brought it from and get a exchange or something but I thought I better check it's not something obvious and easy to sort out before we go down that route?
Any help would be much appreciated
Thanks
Lucy x
My partner has had his sony z2 for around 12 days from new. It has been fab and no issues, however last night he asked me to put it on charge so I did and then around a hour later he took it off charge and when he unlocked and tried to do anything on the phone it would just re lock without him doing anything, it's a constant loop, he will unlock it and it will re lock itself within a few seconds.
Has anyone had this issue or know any reason why it would start doing this?
He has done the usual turned it off and left it off all night and it's still happening this morning. He's on shifts at work so when he gets home later he wants to call the company we brought it from and get a exchange or something but I thought I better check it's not something obvious and easy to sort out before we go down that route?
Any help would be much appreciated
Thanks
Lucy x