• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help Sony z2 phone lock screen loop issue

L

Lucyjm

Lurker
Hiya my first post so hope I'm doing it correctly.

My partner has had his sony z2 for around 12 days from new. It has been fab and no issues, however last night he asked me to put it on charge so I did and then around a hour later he took it off charge and when he unlocked and tried to do anything on the phone it would just re lock without him doing anything, it's a constant loop, he will unlock it and it will re lock itself within a few seconds.

Has anyone had this issue or know any reason why it would start doing this?

He has done the usual turned it off and left it off all night and it's still happening this morning. He's on shifts at work so when he gets home later he wants to call the company we brought it from and get a exchange or something but I thought I better check it's not something obvious and easy to sort out before we go down that route?

Any help would be much appreciated

Thanks

Lucy x
 
Is the phone still locking quickly when the charger is connected?

If you can use it that way, check Settings>Display>Time Out. I don't think it is this as 15s is the lowest setting on there but worth a check.

If you can't get into this then I would certainly look at getting an exchange.
 
hiya, thank you so much for you reply, sadly yes it stick locks out quickly when attached to the charger, it just seems very odd all was going perfectly fine and then this. Thanks again, as soon as he finishes shift hes going to speak to the company x
 
You must log in or register to reply here.
Back
Top Bottom