Help sound profile problem

[vivekreddyp]

i don't know what happened but all of a sudden there is a earphone symbol appearing on the top of screen and i cant hear sound out loud with out earphones .i can make calls but only can hear them if i have my earphones plugged in .. even though i remove the head set the symbol is there and the sound is not getting out loud

my phone is not rooted it's running kitkat
i have factory reset it but no avail..