True. I used to live in so-cal and service was epic, way better 3g speeds than verizon, but I recently moved back with my family in stockton, and guess what, horrible horrible service. Even though there is suppose to great 3g service here but no there is not, I get data speeds of 5kb at my house. It is plain horrible, customer service will waste an hour to get you to do things, and than all they want you to acknowledge is if that speeds improved a little so they are able to say that they resolved my problem. It is kinda pathetic that not every tech support rep is there to solve your problem but they are just there to get you to admit that the phone feels a little faster. SO it all depends on where you are, I am sure you will get good service in houston as in Sacramento I get decnt 3g speeds when I go there.