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[Sprint] Sprint let me go ETF free

V

Vinter

Member
After a few different phones, reporting poor service, receiving an Airave (my house being one of the only places I get a decent speed at)...I decided today to call and complain about the service again, average 3g speeds here are 10-125kb and some places calls can't even be made (i live 45 min south of boston).

Apparently, the usage has gone up, so the already weak service here is far worse then it used to be. For the first time a tech support guy actually gave some legit information back to me. Said signal here ranged from fair to roaming.. and sent me to retention.

I moved my wife and I from T-Mobile/AT&T, payed $260 in ETF.. so this BLOWS, I love my EVO 3D, but the service is too poor to justify paying the bill.

Anyways, the point to my post.. if your service is super awful like mine, and you are new to Sprint.. you may have a way out if you can't deal with awful service for the next 2 years. We almost left during the grace period but with nothing out we wanted, we figured we'd tough it out in hopes it would get better. Oh well

Posting this just in case anyone else in my situation may benefit the same way
 
Vinter, I live pretty close to you (Taunton) I never had any issues with reception on all my Sprint phones. I own eight. But as soon as I got my Evo 3D and now on my second one I cant have a decent phone conversation. I wonder if it was just the 3D. My 3G speeds are pretty dismal as well.
 
jconnon said:
Vinter, I live pretty close to you (Taunton) I never had any issues with reception on all my Sprint phones. I own eight. But as soon as I got my Evo 3D and now on my second one I cant have a decent phone conversation. I wonder if it was just the 3D. My 3G speeds are pretty dismal as well.
Click to expand...

After the latest update I had an issue where my 3D would only work on 1x instead of 3g. With the stock software you would never know if this is occurring because it always shows 3g no matter what service it's using(between 1x and 3g). I say all this to say you can try going into ##3282#, edit mode, enter your msl, select EVDO and make sure it's set to Automatic.

Since I figured this out I've read a number of posts throughout the many forums with people having this issue. So in short it's worth a shot.
 
falconey said:
After the latest update I had an issue where my 3D would only work on 1x instead of 3g. With the stock software you would never know if this is occurring because it always shows 3g no matter what service it's using(between 1x and 3g). I say all this to say you can try going into ##3282#, edit mode, enter your msl, select EVDO and make sure it's set to Automatic.

Since I figured this out I've read a number of posts throughout the many forums with people having this issue. So in short it's worth a shot.
Click to expand...

I can give that a shot. Unfortunately my larger issue is terrible call quality.
 
There is an adjustment you can make that I also made to my 3D. I think it was to the vocoder settings if my memory serves me right. Search the 3D forum.
 
Im bupming this ..

Today i got a letter in the mail that im using to much roaming data .. 3gb+ a month past 6 months .. I have called sprint many times asking if roaming data is unlimited .. (we have 2 evo's and a 3d) .. so i called today .. and the dept that i need to talk to is closed.. (why would it be open on the weekend)

the letter reads ...
... After a recent review of your sprint mobile broadband card (dont have a card only phones) number ref above, we noticed an unusually large amount of roaming over a six-month period. to make sure you are familiar with the terms of your sprint service agreement. sprint reserves the right to limit speeds or amount of data transferred and to deny,terminate,modify,disconnect or suspend service if your usage exceeds 5gb in total or 300 while off-network roaming with your broadband card...
..
..you are currently in violation of your contract by exceeding the roaming limits outlined above.."

I should add my home is in a roaming area and sprint is the only phone company that works (true story) .. the times i called i said at my home .. i will be here most of the time .. yada yadda


so does anyone know what sprint does?? ..

I called today and spoke to a CSR and she said they will send someone to my house or area and test the signal .. two things ..

-1. there is not a tower near me for sprint .. I have a crap ton of land .. do they ever put up towers or repeaters.. also in my area there is not high speed interwebs (only slow dial up here).. so i cant use wifi at home .. hence why im rooted so i can have internet with my evo..

-2. do they ever terminate contracts for this and what happens to my contract do i have to pay the fee or do i get out free?
 
My mother was terminated for overdoing datat while roaming... No ETF they just want you out because you cost too much to maintain... I think they give you 1 warning before they give the boot..
 
ok you are correct sir .. they send a "warning" letter .. after review .. (unknowing time span) you will get a second letter with a term date(30 days from date of letter) ... if you do not port out by then you loose your number and you are done ..

here is the crap end of the stick .. my 3d is 35 days old .. i called the "buy back" line .. they would give me $75 and for my evo (6months old) $15 bucks ... really ..

I was also given a email address to request a tower in my area or to have research in my area ... as I would let them build on my land .. and pay rent .. but i guess its not in there interest to put a tower in my area ..

so looks like im looking in the VZW .. or ATT


STUPID .. BTW the "review" on my plan was 500 mb a month roaming per phone .. thye did not care about the 50+gb I pull in-network
 
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