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Help stock SMS app delays message transmission

O

opeets

Member
My wife has a 16GB Galaxy S6 with basic clamshell case while my son has a 32GB Galaxy S6 which is entirely enclosed in an Otterbox Defender case.

From the same location (the classrooom she teaches in) I can receive a text message from my son BUT NOT my wife. The reception in her classroom is spotty at best. Only when she moves to a location with better reception is her phone able to actually transmit the text messages (sometimes I receive messages from her hours later when she leaves school).

Any idea why one S6 has no issue while the other does? We are all using the stock messaging app.
 
Verizon suggested the following troubleshooting steps. Any advice?

1)Locate Play Store icon (where you download apps from) and click on it. Once up, press menu button on top left corner and select My Apps. This will bring up a list of apps on your phone and may shows apps that need an update. Please see if you show Verizon Messages or Verizon + needing an update to be done on it and if so please update.

2)Go to Settings icon and click on it. Go down to Applications> Application Manager> swipe the page to the left as to be in the ALL category at the top. Once there, go down the list and locate Verizon Messages or Verizon + and click on it. Select Force stop and press ok, then wait a moment and select clear cache and clear data.

3)Once Step 1 & 2 have been completed, please go back to the main screen and then click on Verizon Messages and try and send a message and should sent it right away with no delay.
 
Have you followed their advice? These are certainly the first steps in troubleshooting so give it a go and let us know how you get on, if you havent
 
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