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stock sms app on s3 not responding

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i have a galaxy s3 and whenever I randomly get any text message my messages stop responding. and whenever I try opening up the app again all my messages are gone. the only way to retrieve my messages and have the app work is if I restart my phone. I've tried clearing all cache and data. but it continues to do so. I've also tried a factory reset twice but after quite sometime it does it again.
 
Hi i would do a factory reset or download a app from the playstore handscent sms is ok try that first before factory reset.
 
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