Help Studio Quits + No Photo Edit

[andyandtherman]

Hi All,

I wanted to adjust a picture from my gallery and when I tapped on studio, I got a message stating that it may or may not work, as some functions are unavailable.

I tried edit function and got a message saying I needed to download photo editor?????? (I've used it for a year on this same phone without a problem). I decided to play ball and hit download, but got a message saying that my phone was not eligible for that download.

I restarted the phone 2x and that didn't help.

Any ideas?

Thanks in advance for your time and help!

Andy

 

[bolojohn]

Hi Andy. Have you tried to (backup your photos/videos first) clear cache and data for the gallery app (settings/applications/application manager/all) and reboot your device? Normally, when you open the gallery again, it should force the app to rebuild itself and the database. I don't know if this will help, but I would try this first and if the problem still there, the factory reset would be an option. I know if the phone is rooted than you can probably just reinstall a stock app, my note 4 is not rooted and clearing the cache and data for an app usually helps. Hope you will get rid of the problem, let us know.

 

[andyandtherman]

Thanks for the reply! I didnall but delete thr data as I haven't backed up everything and it didn't fix it. Same problems. I'll back up and follow your advice verbatum and report back. Thanks again.

Andy

 

[bolojohn]

Yeah, your feedback is important as we will know for sure wether it worked or.... sorry for saying that, a factory reset is the answer, unless your phone is rooted.

 

[andyandtherman]

Sorry for the illiteracy in the previous message. I'll try a reset. I'm assuming all the apps will be deleted so I'll need to reinstall them?

 

[andyandtherman]

Also, what about the updates to the phone that I've downloaded? Will they be negated?

 

[bolojohn]

you mean updates for the gallery app? Yep, uninstall them too. Another thought, first - uninstal updates and check if the app is back to normal functioning, may be some latest update was glitchy. If studio will work again, then you can install updates again and check if it still works as it should, if not just uninstall them once again, wright down the update version (from play store) and wait for the next update... Good luck.

 

[andyandtherman]

No luck, unfortunately.

 

[andyandtherman]

I have solved the problem. Firstly, go to apps manager, select gallery, clear the cache, return to apps manager, tap the 3 dots in the upper right hand corner, and select reset app preferences. Problem solved.

 

[bolojohn]

ooh..., nice. I'm glad you figured out the way. I will also keep that in mind for the future, just in case. Thank you for sharing that. That's the way we all learning something.