switched from Sprint to T-Mobile, help!

[edneff]

Transferred my two Galaxy S7 SM-G930P devices from Sprint to T-Mobile and now my phone is sketchy about acquiring and maintaining the network signal, especially LTE... Cannot get LTE, sometimes get 3G, and often neither... I can turn airplane mode on, then off and sometimes it will pick up the network, or 3G, but not LTE...

Can I change a setting to get LTE? I am pretty sure the phone is capable.

 

[lunatic59]

According to willmyphonework.net it should be fully compatible with T-Mobile LTE frequencies, although 3G is listed as "could work" so it might be having problems switching. I also know Sprint does some odd proxy settings which may effect your ability to connect. Did you factory reset after you transferred the phones?

 

[edneff]

I did factory reset, and I got some help with tech support at T-Mobile, and I was getting LTE for awhile, but then had the settings changed at a T-mobile store, and it's messed up again now....
I am not wanting to call tech support because I want to figure out how to fix it myself...
tsk

 

[tube517]

Something you may want to try...

This thread below is from the T-Mobile forum:

https://support.t-mobile.com/thread/142534

Look at the next to last post.
(You will need to get the APN settings for your phone for T-Mobile).

 

[edneff]

Wow, that worked! YAY! THANKS, tube517!

 

[tube517]

Wow, that worked! YAY! THANKS, tube517!

Glad to help.