Help System Update password help

[Emma Clarke]

Hi, wonder if you could help me,
I installed shortcut master light on my Coolpad cool changer s1 (C105-8)
The latest version system update the app gave me downloaded and installed perfectly, yet on restart it asked me for a password to start android, I haven't the right password, and now I'm locked out of my month old phone,
I have absolutely no idea what to do to fix it, could anyone help me please?
Thanks.

This link (below) is the only English info I've got

https://www.gsmarena.com/coolpad_cool_s1-8481.php

 

[Mikestony]

Hello!
So your device got a software update, or did the app itself update? Sorry, by your wording I thought the app downloaded the update, but your second pic almost looks like a device update via OTA

 

[KBU2]

Let me get this straight so the app you updated locked your device... Is that correct?
But your 2nd picture show your device as if it had a security password connected with it and not the app that had done that. I've seen this several times when people are messing with somebody else's device and accidentally power cycle it and didn't know it had a password lock on it. Good luck unlocking that device if who ever the owner is come to unlock it. Lol

 

[Emma Clarke]

Hi,

I got the ota using the above app(it unlocks update codes for apps)

I managed to reboot my phone

Thanks for your replies