T-Mo unlock rule

[jjfad]

Is T-Mobile's unlock rule for -prepaid- accounts that you cannot be given more than 2 unlock codes in a 12 month period, or that you cannot make more than 2 requests in a 12 month period?

That is, suppose you make 2 requests and the second request is denied for whatever reason (eg you did not upload more than $100 in refills). Are you allowed to make another request once you upload $100 in refills, or do you have to wait 12 months after the last (rejected ) request?

 

[codesplice]

I tracked down their support document which deals with unlock codes: Unlock your mobile wireless device | T-Mobile Support

Device eligibility is determined as follows:

• The device must be a T-Mobile device.
• The device must not be reported as lost, stolen or blocked to T-Mobile.
• The account associated with the device must be in good standing.
• You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
• The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.

Unlock Eligibility for Pay in Advance (Prepaid) Phones and Tablets

• The device has been active on the T-Mobile network for more than 1 year on the requesting line.
• If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
• T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Based on that, it sounds like you can't make more than two requests (whether or not they were successful) per line of service per year. So if you've used up your two attempts, you'll have to wait another year.

That's just how I read it though - it can't hurt to contact T-Mobile and find out for sure