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Textra Cannot Send Messages

C

casey1958

Newbie
I use Textra to send and receive messages but recently I have only been able to receive messages. I cannot send new messages or replay to incoming messages. Please help me resolve this problem.
 
Does it work with a different app? And is Textra set as your default?

Might be useful to know what Android version you are running too.
 
The Android version is 6.0.1. I can send and receive emails using Aquamail.

How do I check that Textra is my defaul messaging app?

Thanks you for responding.
 
settings>apps>menu>configure apps and you should see a list for defaults. Message app should say Textra.
 
If it isn't it will probably tell you when you launch it. I don't know android 6 well (skipped it), but on my phone I can check default apps in Settings > Apps.

Aquamail is email, which is completely different from SMS.

I don't suppose you noticed any change before this problem started: system update, app update, installed another app that can send SMS or gave it permissions (making it the default in the process)? Restoring SMS from a backup could do that (the backup app has to be made default to do this), or if you let something like Messenger access SMS it could become default.
 
One other thought ... are you on an unlimited SMS plan with your carrier or have you reached some sort of limit?
 
The Messenging app was the default app until I installed Textra and it has worked flawlessly for many months. I could not check that this was the default app using the settings path given above because the only choices available from the menu are Show System and Reset App Preferences. However, when I try to use Messaging it gives me a warning message stating the Textra is my SMS app.
 
Just a quick test ... set messaging to default and then try and send a text. If it doesn't go through there may be a problem with your account. Check with your carrier. If it works then the problem is textra.
 
I sent an SMS message using Messaging but it failed! My wife has exactly the same phone and uses the Textra messaging app without and problems.in our home using our wi-fi connection and so it is not a problem with our broadband connection or broadband provider (TalkTalk).
 
Okay, but we both use the same Moto G3 phone and I have used my at the same time using Textra and have no problems. I have checked the RAM usage and there is plenty of spare capacity and so I don't think that is a RAM issue.
 
One more test ... put the sim card from your wife's phone in yours and then send a text. If that works, then it's your account. If it doesn't there's something on your phone preventing any text message from being sent. (you could also put your sim in her phone and see if you can text that way.)
 
I have fixed the problem! The phone is on a 'pay as you go' account and it had got to £0.11 credit - not enough to send text messages (or make phone calls for that matter). I topped up the account and now all is well. I would have expected EE (my phone provider) to warn me when I run out of credit. Anyway, thanks for your help.
 
casey1958 said:
I have fixed the problem! The phone is on a 'pay as you go' account and it had got to £0.11 credit - not enough to send text messages (or make phone calls for that matter). I topped up the account and now all is well. I would have expected EE (my phone provider) to warn me when I run out of credit. Anyway, thanks for your help.
Click to expand...

Check your account preferences with EE, as notifications and warning messages might be turned off.
 
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