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Help Turn off password, None greyed out

Justin Wolbert

Justin Wolbert

Lurker
My s7 won't let me turn off the the password. When I go into change it, none is greyed out and clear credentials is also greyed out. Please help. How do I fix this?
 
Welcome to the site! :)

The None option can be greyed out for several reasons - having multiple accounts on the phone, using encryption, if an app is also using that PIN/password, and maybe others.
 
Hiii.
you one time cell Restore option then password none and all clear data but its not a good technics ..
you can openn seting then password none option select ....then u none your password
 
kate said:
Welcome to the site! :)

The None option can be greyed out for several reasons - having multiple accounts on the phone, using encryption, if an app is also using that PIN/password, and maybe others.
Click to expand...
I haven't done any of that. I was messing around with Outlook and my work email wouldn't work unless I entered a password but I deleted the account now.
 
Justin Wolbert said:
I haven't done any of that. I was messing around with Outlook and my work email wouldn't work unless I entered a password but I deleted the account now.
Click to expand...
If you didn't do anything else then Outlook might be the cause. Maybe try clearing the Outlook cache, then see if None/Clear credentials is still greyed out.

Clear an apps cache:
1. Go to Settings -> Apps
2. Tap the app (Outlook)
3. Tap Clear Cache
4. You can also tap Clear Data if you're not using Outlook at all.

You can clear your phones cache by doing the following:
1. Go to your phones settings
2. Tap Storage
3. Tap Cached Data
4. It will confirm you want to remove cached data.
 
kate said:
If you didn't do anything else then Outlook might be the cause. Maybe try clearing the Outlook cache, then see if None/Clear credentials is still greyed out.

Clear an apps cache:
1. Go to Settings -> Apps
2. Tap the app (Outlook)
3. Tap Clear Cache
4. You can also tap Clear Data if you're not using Outlook at all.

You can clear your phones cache by doing the following:
1. Go to your phones settings
2. Tap Storage
3. Tap Cached Data
4. It will confirm you want to remove cached data.
Click to expand...
Thanks, that worked!
 
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