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Unable to answer incoming calls

just recently I've been unable to answer incoming calls, the phone rings but the phone app doesn't start up to enable the call to be answered and it doesn't show in the notifications so I have to wait until the call terminates and then find the missed call in the logs and ring them back. The phone is a Galaxy S6 Edge running android 6.0.1 with the latest patches download the last one being the security patch 1st August, any help would be appreciated before I have to restore the phone to the original settings.
 
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