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Help unable to configure Office Exchange email on samsung galaxy

hi

I am trying to configure exchange email on Samsung galaxy grand duos i9082, from the last three days.

I can see it is connecting to exchange server but I am unable to see folders, no email it is just going in loop. but no emails.

when my two colleagues configure their exchange account in this phone, it works fine.

but when I am configuring my account in their phone which is S3 s4 even on iPhone it did not work. it is going in loop and it is not connecting.

so other accounts are working in my phone but not my account

what do you think is it something problem from my exchange account. although exchange server administrator said, settings are same for all user accounts.

so I am trying hard to configure my office email but nothing works.
 
Its sounds like a settings or authentication issue. Take screen shot of each page of settings and submit to your tech dept. Then entering your password with great care

Devil lies in the details
 
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