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Help Unresponsive touch screen on unlock!!!!!

hiredgun

Android Expert
Hey gang, here is the dealio, back in August I bought a Chinese S5 clone called Kingelon G9000 i9600 S5 Android Smart Phone (5.2'' FHD Screen MTK6592 Octa Core 2GB RAM 16GB ROM Dual Camera 13MP) that up till now hasn't given my any problems at all. However, the last few weeks the touch screen has started to give me a lot of problems. When I try and trace the unlock pattern, the phone just doesn't respond at all. It varies from a low of two tries to up to twenty or more. The screen is just "dead" as it were, I trace and it doesn't react at all to my finger! It's really starting to get annoying because it's starting to cause me to miss calls because I simply can't unlock the screen when I need to. It's not always, but getting is certainly happening enough to be a real problem now. I did a factory reset and hard reset, but neither helped. I also tried to use a pin instead of a pattern to see if tapping would help instead of swyping, but the screen still stays unresponsive. The strange thing is that once I unlock the phone the screen works perfectly normal the whole time I am using it. It's only when I turn the screen off and then back on does it get unresponsive. I've tried using no security pattern or password at all, and it still stays unresponsive when the screen is turned off and then back on. In theory it has a year guarantee, but I'm not thrilled about trying to send it back to China to have it repaired. under warranty. Any help would really be appreciated as it is really starting to become a problem with missing calls. Vin.
 
Screen being unresponsive, and if resetting it didn't help, that would very much suggest a hardware fault. In which case you'll have to RMA it, nothing else you can do. Be aware that there are often quality issues with these knock-offs.
 
Big Mike if anyone knows Chinese phones it's you!!!Lol. I was hoping you'd see this thread, but not the answer I was hoping for!!! The company said that I can send it to China and have it fixed, but have to pay for postage both ways, OR I can have it fixed here and they will pay part of the repair. I think I'll go with the latter because it's obviously faster and might even be cheaper. I was hoping that since the issue is only on the unlock screen it would be something I could handle myself. Thanks for your reply, I'll keep you POSTED, lol.
 
Hello guys, I just got today my Kingelon G9000 just like yours and it has the same problem with the screen. Really upset with this! The phone works just fine until the screen is locked.
Could you please let me know if you could solve the problem?
Thanks
Ana
 
Good News and Bad news Ana. The good news is that I got the phone "fixed" and so far it works fine. The bad news is that I had to send it back to China and they basically just sent me a new phone! It was still under warranty, so I just had to pay the postage. Really sorry to hear you have the same problem, I know how frustrating it can be. One thing that I didn't get to try before sending it back was one of those "face recognition" apps they have that unlock the screen with the camera. There are a few in the Google Store and it is worth a shot at least. Good luck, Vin.
 
OK, thanks Vin. I tried the face recognition to unlock it and it doesn't work.
But when I was almost giving up, I tried to use the flip cover they sent me, and it works!! The small screen sometimes blocks but when you open the flip cover to use the big screen it is no longer blocked!!
I hope this will keep working because I didn't really want to send back the phone to China.
 
Really glad to hear that you "solved" it Ana, we tried a ton of different cases to see if that was it, and I didn't even think to suggest that!! Good luck, hope you don't have to send it back to China either, but it's really not as painful as it sounds, lol.
 
I don't mind, lol, 140 Euros for an S5 kockoff. Pretty hard to get a branded phone with the same specs for anything close to that, but I totally understand your point and it all boils down to luck if you get a phone that lasts long enough to let you get your money out of it at least. Let's hope this second one is my last one!!!
If you don't mind me asking... how much did the knockoffs cost? I was just thinking that you might have gotten a decent "branded" phone for the price you got it for.
 
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