GranpaBill
Lurker
Is Samsung ever going to update my j7 Android phone from version 6 to version 7?
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- Thread starter GranpaBill
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iBowToAndroid
Android Enthusiast
Probably not. What's the model number?
If it was going to get an update it would have been several years ago.
However, the funny thing is that it looks like many versions of this phone did receive updates, indeed all the way up to Android 9. So either yours is some odd variant that didn't, or something else has stopped you receiving it. That can happen when a device is sold via one service provider but used on another: if it is running software that is customised by the service provider then that service provider has to release the updates, but when the phone is used on another network that often doesn't work.
If you can tell us exactly what model it is (as there are about 4 variants), what country it was originally sold in, and whether it was sold via a service provider/has any provider customisations (even a provider logo when you boot it up would be a sign of this) then we may be able to help (identify the problem and maybe suggest a fix). If you've not received a notification over the air that may mean downloading firmware e.g. from Sammobile.com and updating using a computer.
However, the funny thing is that it looks like many versions of this phone did receive updates, indeed all the way up to Android 9. So either yours is some odd variant that didn't, or something else has stopped you receiving it. That can happen when a device is sold via one service provider but used on another: if it is running software that is customised by the service provider then that service provider has to release the updates, but when the phone is used on another network that often doesn't work.
If you can tell us exactly what model it is (as there are about 4 variants), what country it was originally sold in, and whether it was sold via a service provider/has any provider customisations (even a provider logo when you boot it up would be a sign of this) then we may be able to help (identify the problem and maybe suggest a fix). If you've not received a notification over the air that may mean downloading firmware e.g. from Sammobile.com and updating using a computer.
svim
Extreme Android User
https://www.gsmarena.com/samsung_galaxy_j7-7185.php
The problem isn't necessarily Samsung not providing that Nougat upgrade for you, your disdain needs to be re-directed to your carrier. If your carrier hasn't upgraded your phone by now, it's not going to happen.
You might want to use Samsung's Smart Switch utility to try to manually apply the version 7 upgrade yourself.
https://www.samsung.com/us/apps/smart-switch/
https://www.howtogeek.com/347831/how-to-use-samsung-smart-switch-to-update-your-galaxy-phone/
(Just a minor caveat but I've only had limited success using Smart Switch to actually work at applying version upgrades on various phones so as the saying goes, your mileage may vary. Don't be too surprised if this doesn't work out.)
But Smart Switch is Samsung's multi-function utility and it also has a backup feature too. If you don't already have some kind of comprehensive backup solution set up, use Smart Switch. t makes restoring a user account a lot less of a hassle should you need to. If you have files and things that only reside on your phone, it's vital bot backup your data, smartphones are simply not reliable for long-term storage. Backups are important.
The problem isn't necessarily Samsung not providing that Nougat upgrade for you, your disdain needs to be re-directed to your carrier. If your carrier hasn't upgraded your phone by now, it's not going to happen.
You might want to use Samsung's Smart Switch utility to try to manually apply the version 7 upgrade yourself.
https://www.samsung.com/us/apps/smart-switch/
https://www.howtogeek.com/347831/how-to-use-samsung-smart-switch-to-update-your-galaxy-phone/
(Just a minor caveat but I've only had limited success using Smart Switch to actually work at applying version upgrades on various phones so as the saying goes, your mileage may vary. Don't be too surprised if this doesn't work out.)
But Smart Switch is Samsung's multi-function utility and it also has a backup feature too. If you don't already have some kind of comprehensive backup solution set up, use Smart Switch. t makes restoring a user account a lot less of a hassle should you need to. If you have files and things that only reside on your phone, it's vital bot backup your data, smartphones are simply not reliable for long-term storage. Backups are important.